Creating a New Microsoft Dynamics CRM Opportunity from IBM Notes

LinkPoint Connect promotes CRM adoption by offering a variety of shortcuts to encourage users to add new contacts, opportunities, and accounts to Microsoft Dynamics CRM. This can be done easily from IBM Notes.

Tip: Depending on how an organization has configured LinkPoint Connect to mirror your existing business processes, users may not have all of the options described in the following section. Contact your admin for more information.

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Select an email and note that the LinkPoint Connect Side Panel displays the related contact information. Select Account Opportunity or Contact Opportunity on the Navigation Pane to display the Related Information for the contact.

Click the Create a new item icon to create a new opportunity. This will launch Microsoft Dynamics CRM in your Internet browser.

Enter any required or additional information in the Microsoft Dynamics CRM Opportunity record. Note that the Account Name field is prepopulated within Microsoft Dynamics CRM by LinkPoint Connect. Click Save to create the record.

Tip: LinkPoint Connect will not override any existing business rules within your instance of Microsoft Dynamics CRM. If additional fields are required as part of the opportunity creation, the user will need to enter the information in order to proceed.

Return to IBM Notes and select the email that corresponds with the new opportunity. Note that the LinkPoint Connect Side Panel now displays the new opportunity information from Microsoft Dynamics CRM.